Laburnum House Lodge Hotel

Terms and Conditions

ACCOMMODATION:

 

 BookingS to be MADE by telephone to 01278 781830 or E-mail  info@laburnumhh.co.uk

• 50% Deposit required to secure booking, accommodation to be paid in full upon arrival. An approved credit account is needed prior to credit facilities being made available. Credit card details /swipe are required prior to occupation, or cash in front, if credit facilities are still not cleared.

• Company name, occupants name, contact details, invoice details and addresses are needed on booking confirmation.


Where rooms are booked for single occupancy, dual occupancy is not permitted unless the appropriate upgrade is registered and paid for.

• Guest’s property, etc., is the sole responsibility of the guest, unless placed in the hotel safe and the appropriate fee paid. Guests vehicles and their vehicle contents are left on the hotel site at the vehicle owner’s sole responsibility.

• Please note, that as the host, you are responsible for the conduct of your party. Anti-social behaviour will not be tolerated.

• Any damage to the hotel property by yourself or your guests, will be charged for in full, for the cost of any cleaning/repair, along with any lost revenue of rooms awaiting attention. This will be the liability of the organisation/person booking the room, who will be responsible for collecting payment, if necessary from their other guests.

 

CANCELLATION  POLICY: 

 

A 50% booking fee is required for all accommodation bookings.

This is a non-refundable booking fee. In the event of a cancellation

less than seven days prior to the booking date, the hotel reserves

the right to claim an additional 25%.

 



Conference Facilities:


Booking to be confirmed by telephone to 01278 781830 and fax to 01278 781612

A deposit is required on booking.

An approved credit account is needed prior to credit facilities being made available. Credit card details / swipe are required prior to the conference/meeting, or cash in front, if credit facilities are still not cleared.

Company name, Presenters name, delegate numbers, contact details, invoice details and addresses are needed on booking confirmation. Please advise us a minimum of 72 hrs previous of any special dietary requirements or we will not be able to supply such requirements.

Guest’s property, etc., is the sole responsibility of the guest, unless placed in the hotel safe and the appropriate fee paid. Guest’s vehicles and their vehicle contents are left on the hotel site at the vehicle owner’s sole responsibility.

Please note, that as the host, you are responsible for the conduct and standard of dress of your party. Anti-social behaviour will not be tolerated.

Any damage to the hotel property by yourself or your guests, will be charged for in full, for the cost of any cleaning/repair, along with any lost revenue of rooms awaiting attention. This will be the liability of the organisation/person booking the event, who will be responsible for collecting payment, if necessary from their other guests / delegates.


CANCELLATION POLICY:


  Deposits are non-refundable.

A 50% booking fee is required for all conference bookings.

In the event of a cancellation  less than 28 days prior to the

booking date, the hotel reserves  the right to claim an additional 25%.


Failure to meet these deadlines will result in your liability to 75% of the booked value.     


Function Facilities:


 
Booking to be confirmed by telephone to 01278 781830 and/or E-mail: info@laburnumhh.co.uk.

A deposit is required on booking with balance paid fourteen days prior to function. Ask for separate details.

An approved credit account is needed prior to credit facilities being made available. Credit card details / swipe are required prior to the event, or cash in front, if credit facilities are still not cleared.

Company / Organisation name, Organiser’s names, contact details, invoice details and addresses are needed on booking confirmation.

Menus, numbers, details to be supplied on approved booking form within seven days of confirmation. Please advise us a minimum of 72 hrs in advance of any special dietary requirements or we will not be able to supply such requirements.

GUARANTEED minimum number to be confirmed at the latest 28 clear working days prior to arrival. These numbers then automatically become the minimum chargeable or 90% of the original number given, whichever is the larger. This figure may be increased prior to arrival by up to 10% on giving five working days notice and in any event, every endeavour will be made to meet the precise requirements under all circumstances.

Guest’s property etc. is the sole responsibility of the guest, unless placed in the Hotel safe and the appropriate fee paid. Guest’s vehicles and their vehicle contents are left on the hotel site at the vehicle owner’s sole responsibility.

Please note, that as the host, you are responsible for the conduct and standard of dress of your party. Anti-social behaviour will not be tolerated, and persons involved will be asked to leave. If there is anything you are dissatisfied with relating to service or products, please inform the staff immediately so that it can be rectified or replaced whilst you are here. Members of staff are unable to authorise credit or till refunds.

Any damage to the hotel property by yourself or your guests, will be charged for in full, for the cost of any cleaning/repair, along with any lost revenue of rooms awaiting attention. This will be the liability of the organisation/person booking the event, who will be responsible for collecting payment, if necessary from their other guests.


CANCELLATION POLICY:


·                      Deposits and prepayments are non-refundable.


·                      If cancellation is less than one Month for Sunday to Thursdays bookings or Two Months for Fridays or Saturdays bookings, Fifty percent (50%) of the booked value becomes payable.
   


Wedding Facilities


 •  Booking to be confirmed by telephone to 01278 781830 and/or E-mail: info@laburnumhh.co.uk

Confirmation and Deposit:

An initial deposit of £ 5 per person (based on expected numbers) is required to confirm your booking, along with a letter of confirmation with the wedding date, approximate numbers and times. LABURNUM HOUSE LODGE HOTEL then confirms acknowledgement.
 Contract to be signed by person/persons with financial responsibility for wedding along with the Bride & Groom, who will all be jointly liable for the payment/s. Contract to be returned with the deposit.

 Name, Clients names, contact details, invoice details, func