ACCOMMODATION:
• BookingS
to be MADE by telephone to 01278 781830 or E-mail info@laburnumhh.co.uk
• 50% Deposit required to secure booking, accommodation to be paid in full
upon arrival. An approved credit account is needed prior to credit facilities
being made available. Credit card details /swipe are required prior to
occupation, or cash in front, if credit facilities are still not
cleared.
• Company name, occupants name, contact details, invoice details and
addresses are needed on booking confirmation.
• Where rooms are booked for single occupancy, dual
occupancy is not permitted unless the appropriate upgrade is registered and
paid for.
• Guest’s property, etc., is the sole responsibility of the guest, unless
placed in the hotel safe and the appropriate fee paid. Guests vehicles and
their vehicle contents are left on the hotel site at the vehicle owner’s sole
responsibility.
• Please note, that as the host, you are responsible for the conduct of
your party. Anti-social behaviour will not be tolerated.
• Any damage to the hotel property by yourself or
your guests, will be charged for in full, for the cost of any
cleaning/repair, along with any lost revenue of rooms awaiting attention.
This will be the liability of the organisation/person booking the room, who
will be responsible for collecting payment, if necessary from their other
guests.
CANCELLATION
POLICY:
A 50% booking fee is required
for all accommodation bookings.
This is a non-refundable
booking fee. In the event of a cancellation
less than seven days prior to
the booking date, the hotel reserves
the right to claim an
additional 25%.
Conference Facilities:
• Booking to be confirmed by telephone to 01278 781830
and fax to 01278 781612
• A deposit is required on
booking.
• An approved credit account is
needed prior to credit facilities being made available. Credit card details /
swipe are required prior to the conference/meeting, or cash in front, if
credit facilities are still not cleared.
• Company name, Presenters name,
delegate numbers, contact details, invoice details and addresses are needed
on booking confirmation. Please advise us a minimum of 72 hrs previous of any
special dietary requirements or we will not be able to supply such requirements.
• Guest’s property, etc., is the
sole responsibility of the guest, unless placed in the hotel safe and the
appropriate fee paid. Guest’s vehicles and their vehicle contents are left on
the hotel site at the vehicle owner’s sole responsibility.
• Please note, that as the host,
you are responsible for the conduct and standard of dress of your party.
Anti-social behaviour will not be tolerated.
• Any damage to the hotel
property by yourself or your guests, will be charged for in full, for the
cost of any cleaning/repair, along with any lost revenue of rooms awaiting
attention. This will be the liability of the organisation/person booking the
event, who will be responsible for collecting payment, if necessary from
their other guests / delegates.
CANCELLATION POLICY:
Deposits are non-refundable.
A 50% booking fee is required for
all conference bookings.
In the event of a
cancellation less than 28 days prior
to the
booking date, the hotel
reserves the right to claim an
additional 25%.
• Failure to meet these deadlines will result in your
liability to 75% of the booked value.
Function
Facilities:
• Booking to be confirmed by
telephone to 01278 781830 and/or E-mail:
info@laburnumhh.co.uk.
• A deposit is required on
booking with balance paid fourteen days prior to function. Ask for separate
details.
• An approved credit account is
needed prior to credit facilities being made available. Credit card details /
swipe are required prior to the event, or cash in front, if credit facilities
are still not cleared.
• Company / Organisation name,
Organiser’s names, contact details, invoice details and addresses are needed
on booking confirmation.
• Menus, numbers, details to be
supplied on approved booking form within seven days of confirmation. Please
advise us a minimum of 72 hrs in advance of any special dietary requirements
or we will not be able to supply such requirements.
• GUARANTEED minimum number to
be confirmed at the latest 28 clear working days prior to arrival. These
numbers then automatically become the minimum chargeable or 90% of the
original number given, whichever is the larger. This figure may be increased
prior to arrival by up to 10% on giving five working days notice and in any
event, every endeavour will be made to meet the precise requirements under
all circumstances.
• Guest’s property etc. is the
sole responsibility of the guest, unless placed in the Hotel safe and the
appropriate fee paid. Guest’s vehicles and their vehicle contents are left on
the hotel site at the vehicle owner’s sole responsibility.
• Please note, that as the host,
you are responsible for the conduct and standard of dress of your party.
Anti-social behaviour will not be tolerated, and persons involved will be
asked to leave. If there is anything you are dissatisfied with relating to service
or products, please inform the staff immediately so that it can be rectified
or replaced whilst you are here. Members of staff are unable to authorise
credit or till refunds.
• Any damage to the hotel
property by yourself or your guests, will be charged for in full, for the
cost of any cleaning/repair, along with any lost revenue of rooms awaiting
attention. This will be the liability of the organisation/person booking the
event, who will be responsible for collecting payment, if necessary from
their other guests.
CANCELLATION
POLICY:
· Deposits and
prepayments are non-refundable.
· If
cancellation is less than one Month for Sunday to Thursdays bookings
or Two Months for Fridays or Saturdays bookings, Fifty percent (50%) of
the booked value becomes payable.
Wedding Facilities
• Booking to be confirmed by telephone to 01278
781830 and/or E-mail:
info@laburnumhh.co.uk
Confirmation and Deposit:
An initial deposit of £ 5 per person (based on expected numbers) is
required to confirm your booking, along with a letter of confirmation with
the wedding date, approximate numbers and times. LABURNUM HOUSE LODGE HOTEL
then confirms acknowledgement. Contract to be signed by person/persons with
financial responsibility for wedding along with the Bride & Groom, who
will all be jointly liable for the payment/s. Contract to be returned with
the deposit.
• Name, Clients names,
contact details, invoice details, function details, numbers and addresses are
needed on booking confirmation. Please advise us a minimum of 72hrs in
advance for any special dietary requirements or we will not be able to supply
such requirements.
Pre-Payment:
A further payment of 50% of
estimated total will be required at least 28 days before the wedding.
Settlement of Account:
Payment of the final bill to
be made the weekend prior to the wedding, unless arrangements have been made
with the Management.
Numbers:
Final charges will be based on
numbers given 3 days before the function.
• Menus, numbers, details to be supplied on
approved booking form within seven days of confirmation.
• GUARANTEED minimum number to
be confirmed at the latest 28 clear working days prior to arrival.
These numbers then
automatically become the minimum chargeable or 90% of the original number
given, whichever is the larger. This figure may be increased prior to arrival
by up to 10% on giving five working days notice and in any event, every
endeavour will be made to meet the precise requirements under all
circumstances.
General:
• Guest’s property, etc., is the sole
responsibility of the guest, unless placed in the hotel safe and the
appropriate fee paid. Guest’s vehicles and their vehicle contents are left on
the hotel site at the vehicle owner’s sole responsibility.
• Please note, that as the
host, you are responsible for the conduct and standard of dress of your
party. Anti-social behaviour will not be tolerated and persons involved will
be asked to leave.
• Any damage to the hotel
property by yourself or your guests, will be charged for in full, for the
cost of any cleaning/repair, along with any lost revenue of rooms awaiting
attention. This will be a liability of the persons signing the wedding contract,
who will be responsible for collecting payment, if necessary from their
guests.
• PLEASE NOTE - Children
must sit with and be supervised by their Parents. It is not conducive to
safety to sit children together, unsupervised, for meals. Sharp cutlery and
hot foods can be dangerous with unsupervised children.
CANCELLATION POLICY:
According
to wedding contract:
• NO
charge, other than lost deposit and appropriate pre-payment, will be levied
for bookings made if they are cancelled not less than 6 months before the
commencement date. Where both daytime and evening have been booked,
cancellation of one session shall be deemed as cancellation of both sessions.
Deposit, pre-payment and minimum numbers conditions apply.
• FOR cancellations made between 3-6 months before the commencement
date of the booking, 30% will be charged of the estimated total in respect of
room hire and pre-booked food and beverage charges and 45% for cancellations
between 1-3 months, and 60% for cancellations made less than one month before
the date of the booking.
Terms of
Trade
•
ALL unapproved / uncleared credit accounts are payable in cash prior to the
supply date, according to the appropriate terms.
• ALL approved credit accounts are payable within 30 days of the invoice
date. If there is anything you are dissatisfied with relating to service or
products, please inform the staff immediately at the time, so that it can be
rectified or replaced whilst you are here. The staff are unable to authorise
credits or till refunds.
• ALL accounts on which a query is not raised within 7 days of presentation
shall be deemed to have been approved as presented.
• Laburnum House reserves the right to charge interest at the rate of 10%
above the Bank Of England Base Rate, calculated for every day or part
thereof, that the account remains unpaid in part or in full, calculated from
the 30th day from the date of the invoice until payment in full is received.
ALL accounts not in dispute to be settled on this basis.
• Laburnum House shall always endeavour to re-let any cancelled services or
facilities and if successful, wholly or in part, the
cancellation charges may be correspondingly reduced.
• Laburnum House reserves the right to charge a deposit of up to 50% of the
estimated final account in order to confirm the booking
and should this payment not be forth coming then the booking may not be
honoured.
Booking only secured by the payment of a deposit and by confirmation letter
from the hotel.
• Deposits, part or full payments are non refundable in the event of
cancellations of any booking, other than those stated in writing in the Hotel
Terms & Conditions relating to that specific event.
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